What is the Duty of the Cabin Crew

What is the Duty of the Cabin Crew

Cabin crew are also recognized as Flight Attendants, Air hostesses, flight stewards, or trolley dolly’s! They are initially on board an aircraft for the passengers’ security and well-being and their comfort. 

Cabin crew members are the front face of the airline & they are supposed to excel in customer service. They always remain friendly, available and enthusiastic with a good knowledge of self-presentation. The role of cabin crew is demanding, and you must be able to be flexible to work any day of the year. However, this does give you an excellent opportunity to get away from the repetitiveness of an ordinary 9 to 5 job! Cabin Crew can confront many different situations whilst work on board an aircraft. It must be an excellent team player who can use clever thinking and organizational skills to work on their initiative. 

Main Duties of the Cabin Crew 

The cabin crew greet the passengers as they board the aircraft, lead them to their seats & assure them that the entire luggage is carefully stored away in the above cabins. Once all the passengers are on board, the cabin crew illustrates the emergency systems while preparing for take-off. 

During a flight, the crew members help passengers, make calls on account of the captain and serve food, drinks and sell duty-free goods. 

Cabin crews are there to encourage & convince passengers to follow the right emergency procedures in emergencies. The crew may have to deal with numerous emergencies such as cabin fires or first aid situations. 

In the end, cabin crew members ensure that passengers arrive safely. The crew members are asked to create a written report that documents all details of the flight—for instance, duty-free sales, food and drinks sales, unusual incidents and customs and immigration documentation. 


A cabin crew must show a friendly and welcoming attitude with their passengers, consistently present an excellent standard of customer service, and manage it throughout the flight. 

It is required that cabin crew physically describe to passengers emergency evacuation systems to use specific safety equipment such as lifejackets, seat belts, & oxygen masks in the case of decompression. 

Before each flight, flight attendants attend security guidance with the pilots and lead flight attendants. During this guidance, they go over security and emergency checklists, emergency equipment’s positions and numbers, and other features specific to that aircraft type. Boarding particulars are checked, such as particular needs passengers, small children travelling as unaccompanied or VIPs. 

Cabin crew must serve as well as first aid to passengers according to specific training by the airline. The cabin crew must approach everyone as individuals, including respect for every customer despite their cabin class. 

Flight duties may differ slightly depending on whether it is short or long-haul and on the quantity of cabin crew members you are working with. However, they usually include: 

Attend preflight instructions when cabin crew are assigned to their jobs once on board. They will also get notified about flight details, schedules and passengers with specific requirements such as particular meal requester, wheelchair passengers, VIPs on board, old passengers or the number of babies expecting baby seats. 

Attend preflight tasks, including checking safety devices, ensuring that the aircraft is neat, verifying that all meals are on board (including dietary requests), and preflight check of the first aid equipment. 

Welcome passengers on board and lead them to their seats, helping them with hand luggage. 

Notify passengers of aircraft safety procedures and assure that all hand luggage is stowed and unobstructed. 

Monitoring all passenger seat belts, checking galleys and ensuring them before take-off. 

Make announcements and keep passengers informed about delays, etc. 

Always be apparent in the cabin to respond to passengers’ questions throughout the flight. Serve meals and refreshments to passengers. 

Sell ​​tax-free items and notify passengers of any allowance restrictions in influence at their destination. 

Comfort passengers and assure they are following safety procedures accurately in emergencies. 

Give first aid to passengers, explaining a calm approach at all times. 

Assure that passengers arrive safely at the end of a flight and verify that there is no luggage left in the overhead sections, toilets and galley areas. 

Fill out documents such as stock control, reporting flaws or difficulties during the flight, contact with ground staff. 

Teamwork and effective communication skills: 

Teamwork & effective communication skills are essential for a harmonious team to achieve passenger satisfaction who would travel with your airline frequently. So, even if you are exhausted or have a bad day, you can not let it appear! 

It depends on the airline, whether you work in first-class or business or economy class. The aircraft can be built in one class high-density arrangement, e.g. Working in a charter airline company like Ryanair will be an economy class. The variants of 2, 3 or 4 different cabins depend on the aircraft and the destination type, e.g. Club or Traveler, etc. 

Welcoming passenger 

You will learn the differentiation between each cabin to be well prepared to carry on with such duties during your training with an airline. The essential thing to understand is that all passengers should be attended equally in whatever class of cabin you are working in. Always greet the passengers on board with sincerity and kindness. Passengers must feel valued for picking your airline, as this is similar to repeating the custom, something you could consider on your evaluation day! 

Exceptional customer service 

Exceptional customer service is necessary to the reputation and endurance of an airline. How often have you overheard people say, “we had an excellent flight. The cabin crew worked the extra mile and delivered us an extra meal as we missed lunch”. Or “the crew managed to sit together as we had been departed at check-in”. An airline only asks you to be yourself and personal touch to your services to make customers happy.  

Requirements to become a cabin crew. 

Certified experience as Cabin Crew or mentioned customer service experience 

Fluent in English, knowledge about additional languages is an advantage 

Essential skills in MS Office 

Customer-oriented perspective 

Neat, professional appearance and healthy constitution 

Outstanding communication and presentation abilities 

Cool tempered and patient with the ability to solve issues 

Cabin crew certification or training